Refund Policy
Refund eligibility requirements are specific to each course or program:
Primal Restoration® Certification Course: If you are not 100% satisfied with the course, we will be happy to accept a return for up to 30 days from the purchase date for a full refund. If you cancel before 30 days from the time you purchased the course, you are entitled to a full refund as long as you have not watched more than 4 videos. Please note that our system tracks your visits and downloads. If you pay a monthly subscription for the course and you wish to cancel, you are not entitled to a refund of monies you have already paid if you have been in the course more than 30 days. You will not be charged after cancelling the course. Contact customer support if you would like to cancel.
The Primalgenic® Plan: If you are not 100% satisfied with the course, you can cancel anytime by contacting customer support. If you cancel before 7 days from the time you purchased the course, you are entitled to a full refund as long as you have not watched more than 3 course videos or downloaded 3 video transcripts. Please note that our system tracks your visits and downloads.
Nora’s Interview Series: If you are not 100% satisfied with the Interview Series, you can cancel anytime by contacting customer support. If you cancel before 30 days from the time you purchased the course, you are entitled to a full refund as long as you have not watched more than 4 videos. Please note that our system tracks your visits and downloads.
Blood Sugars Basics Course: If you are not 100% satisfied with the course, you can cancel anytime by contacting customer support. If you cancel before 30 days from the time you purchased the course, you are entitled to a full refund as long as you have not watched more than 1 course video. Please note that our system tracks your visits and downloads.
Private Consultations: No refunds. We also do not refund unused consultation package sessions.
If you wish to cancel any course or program, please contact customer support.
All transactions are conducted in United States dollars (USD) and no adjustment for changes in foreign exchange rates will be made.
Terms and Conditions Specific to Monthly Subscriptions:
By providing your credit card and other information, agreeing to these Terms and Conditions, or selecting the “Purchase” button (or similar such button for monthly subscriptions) displayed on www.Primalcourses.com, you are purchasing a monthly subscription and are agreeing to allow us to charge your credit card for amounts payable to us pursuant to this subscription.
You acknowledge and understand that you can cancel anytime by contacting customer support.
If you cancel between billing cycles, your course access will remain active through the end of the current cycle.
You are eligible for a full or partial refund depending on if you meet refund eligibility requirements for a specific course or program. See above.